HealthPulse
HealthPulse AI Support Bot
Industry
Healthcare
Impact
High Performance
75%
Auto-Resolved Queries
< 5 sec
Response Time
+120%
Lead Conversion
-60%
Support Cost
The Challenge
Identifying the Obstacles
HealthPulse was overwhelmed with customer support requests. Response times averaged 4+ hours, and hiring more agents wasn't sustainable. They needed an intelligent first line of defense.
Our Solution
Engineering the Breakthrough
We developed an AI chatbot trained on their healthcare knowledge base, integrated with their CRM, and capable of handling appointment scheduling, FAQ responses, and intelligent escalation to human agents.
Tech Stack
OpenAI GPT-4
Next.js
Node.js
PostgreSQL
WebSocket
Client Snapshot
Company
HealthPulse
Industry
Healthcare
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